Our latest product Step by Step is the undergoing major phase 2 development with lots of new features being added to deliver the end user a much more user friendly experience.
Step by Step is our answer to providing our clients with a 24/7 online customer services advisor, in fact it’s a perfect tool for Call Centre staff and your website visitors. It’s a product support guide with step by step instructions showing your customers how to get the most out of your product. Our current emulator features a easy to use search facility to help your customer find exaclty what they are looking for in a matter of seconds.
“Our Step by Step emualtor will be used on a major manufacturer’s industry website to help deliver solutions to retail and call centre staff in seconds. It’s a great lightweight application that is simply dropped into your website using a simple line of code – hence the reason why most web developers will love it because it requires little to no additional work for them. We handle everything from the design through to the writing of the steps themselves” Said Andrew Martin, Founder & Director.
The developers at 519 are pushing the boundaries of product support on the web and whilst they are keeping tight lipped about the new features on Phase 2 Andrew has already hinted that Phase 3 is not far behind. The current version of the product support emulator has the ability to:
- display frequently asked questions about your produt/services
- display relevant images to the faq
- instant search facility
- ability to email the steps to your customer – mobile friendly
- full usage analytics and reporting
- auto rotating top 10 faq’s based on rating and viewership
- faq rating system to signify how useful the faq was
- printer friendly version available within one click
- simple and easy to use navigation
Andrew continued to comment “SbyS is truly brilliant at delivering the right level of support to your customers. The other great thing is that it costs significantly less than hiring a new customer services agent yet has the ability to support hundreds if not thousands of users all at the same time. Phase 2 will bring additional benefits to the end user as well as endless customisation for our clients, I simply can not wait until it is launched.”
For a preview of Phase 1 please see our demo below:
Tags: 519, Andrew Martin, News, Phase 2, product emulator, step by step
